An award for a payment experience or part of an experience, that has resulted in tangible benefits for the customer and end-user in one or several Asia Pacific markets.

The end customer must have interacted with or benefited directly from the solution experience. The benefits can be quantified in measurements, e.g., Improvement in customer experience led to increasing upsell and cross-sell chances by x%, reduced churn, or improved NPS. Open to any companies, technology platforms and solutions that have created and launched an innovative B2B payment experience in Asia Pacific.

The solution may be part of a platform or offered as a stand-alone or virtual solution and may represent the holistic customer journey or parts of a payment journey. The new experience should have resulted in measurable improvements across one or more of the following areas: customer satisfaction, customer retention and growth.

This category is open to companies, technology platforms and solutions that have created and launched an innovative B2B payment experience. The experience can be a distinct part of the customer payment experience or include the whole end-to-end journey.

Entry eligibility

• The initiative or solution must be operating in one or several Asia Pacific markets.
• It should be a Business-to-Business Payment experience.

To make a submission please provide the following information:

Nominee or nominator

• Entry name
• Name of nominating organisation
• Name(s) of nominated organisation(s)
• The nature of the business relationship between you as the nominator and the nominee company’s solution description

Submission format

Your entry is to be submitted online via APAC Payments Excellence Awards Website, with a written description of your value proposition/solution/initiative using selected category criteria. Each response in your submission will be evaluated and individually scored by judges in your Category Judging Panel.

Provide as much information as you can and quote the source of that information to describe the solution, success measures and what was achieved. Note that no attachments are allowed, website links will not be seen as part of a submission and each criteria response is limited to 300 words.

B2B Payment Experience Judge Criteria

Describe your innovative B2B Payment Experience under each criteria:

1. Solution description

Describe the experience, including the issue/problem statement, goals and the type of solution developed. Is it part of a payment’s services, product or process?

2. Desirability 

Describe the underserved or requested need in the market for your solution. Where and how were there improvements in outcomes for customers/users? What positive end-user/customer feedback have you received? Reduction of cycle time for customers, frictionless, secured, convenience, customer satisfaction, adoption rate, time to market, business results, etc.

3. Viability 

What is your competitive advantage? What distinguishes your solution’s experiences from others in the market? Who is the direct and indirect competition? How is your business model better than others?

4. Outcomes

What tangible outcomes and results have you achieved with your payment solution experience? How do you measure customer satisfaction, adoption rate, and reduction of friction in the payment process? What is the success rate of your payment solution, and how does it compare to industry standards? What is the future growth potential (organic and cross-sector), and readiness to embrace new technologies or expand to new markets?

Evidence of success/metrics

Please provide as much information as you can and quote the source of that information. Such information might include the following, but this is not an exhaustive list, and, in each case, the judges will be looking for evidence that supports your claims about the key benefits of the programme:

• Evidence of the successful delivery of the experience over time up until February 2024.
• Evidence of tailoring products and services and the results of that investment.
• Performance against success criteria.
• How has this transformed the user experience or that of other stakeholders?